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Reviews
SERVING FAMILIES THROUGHOUT Pensacola
Diamond Air Design
200 Terry Drive, Pensacola
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**Rating: 10/10**
**Top Tier Service!**
The professionalism and technical skills demonstrated by Cliff are unmatched. He promptly notified me when he was en route and upon arrival, he immediately began diagnosing the issues I was experiencing. … More Cliff identified a weak capacitor that was preventing the condensation unit motor from functioning. Further investigation revealed that the coils were not getting cold due to a leak in the evaporator coil.
Cliff took the time to show me the leak and explained the leak detection process. He secured a new evaporator coil within 24 hours and efficiently installed, pressure tested, evacuated the system, and recharged it. After just three hours of operation, the temperature in our home dropped from a stifling 78°F to a comfortable 69°F, and the humidity level decreased from 67% to 55%. The improvement is remarkable, and my family and I can finally sleep comfortably again.
A huge shout-out to Cliff for his exceptional service and expertise!
I highly recommend this company to anyone looking for AC maintenance or service. -
After calling Lee Heating and Air (who installed the heat pump less than 6 months ago) and being told the transformer and relay were not working I received an repair estimate of $750. Apparently nothing is covered under a warranty…..oh, … More but….$250 of that bill was for a "warranty processing fee". I decided to get a second opinion…..called Diamond Air Design and they came right out. Tightened some loose wires and VOILA I had air……and have had it ever since. Transformer and relay were just fine. THANK YOU DIAMOND AIR DESIGN for you honesty, integrity and prompt service!!!! I will refer everyone to YOU!
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Hunter was amazing! My system hasn’t worked in about 2 months. I had another company out that could not figure out the problem and another that just wanted to replace my system. Hunter had it running in an hour with one issue being a temporary … More fix. When the office opens back up I’ll be setting an appointment to get the permanent fix done. I’m so happy he took the time to find the issue instead of just pushing for a replacement. I will be a customer for life now.
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They rock! It my opinion it's a good ole boy/well raised gentleman family business!!! They installed my system at the best price in the area a few years ago. Furthermore, they have honored all warranties associated with my unit & … More the pricing for current install, equipment, service calls, etc still beats most!!!
I would highly recommend Diamond Air Design & WOULD GIVE A SPECIAL SHOUT OUT TO "HUNTER" HE DESERVES A RAISE or atleast a good meal of his choosing😊!!!!! -
Kevin was personable. He was knowledgeable with information about the service that was provided. The company was able to get me in on same day service. Ms. Kay was personable as well when speaking on the phone about obtaining service. Will … More use more services in the future and will recommend service to those to need it. Thank you Diamond Air Design for your help.
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I'm very pleased with the service provided from the individuals involved with the installation of a new AC unit for my home. The owners and Jeremy were very helpful answering all of my questions and the follow through was all honest … More and … More
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Very impressed with the service received on my A/C unit from Hunter. A great company and do recommend Diamond Air Design.
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Diamond Air Design has always given the best service and installation in the panhandle! Kevin came out and got our unit back up and running very quickly and was able to offer a few tips to help keep the unit running more efficiently. Low … More … More
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I had a motor replacement that was needed in my air conditioning unit. The gentlemanGave me a quick diagnostic so that I understood the problem was able to get the … More
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Highly recommend Diamond Air!Our HVAC Tech; Jeremy is a pleasure to work with 🩷Arrives as scheduled, professional and experienced. Updates us on services performed and evaluates the system, including recommendations. Thank you for your … More service
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I can't say enough kind things about this company and their technicians! From working with Kay in scheduling and Clifford who did the work, all I can say is they go above and beyond what I expected. Honesty, punctuality, and a job … More well done always gets a call back and a big thank you! THANK YOU and God bless you all.
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My service experience with Diamond Air Design has been outstanding! They came highly recommended by a good friend of mine. I called and reached Jearmy at the Office/Shop. After a helpful and informative conversation, he dispatched Cliff … More to … More
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Most professional with a fair price! Cliff was friendly and very knowledgeable when servicing both units!
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Diamond Air Design did a great job on our new HVAC system. They modified our ductwork to significantly improve air distribution in the home as well. Before we had dead zones with little air flow. The new system works great, runs quiet. … More Workmanship is superior. We could not be more pleased.
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Kevin was very pleasant and helpful. Checked my entire system and explained everything so I could understand the issue.
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I'm all ready for summer! From worrying about all the things that could be wrong to having Kevin show up with a "we got this" attitude i cant say enough good things about Diamond Air. Definitely my go to from here out!!
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Kevin was professional, friendly, and thorough! He was happy to answer all my questions and provided options for my issue.
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Very satisfied with service from the multiple technicians that have helped us within the last year and pricing has been beautiful and not as expensive as it could’ve been very thankful to have them as our service provider for our HVAC
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Kevin tested both our inside and outside HVAC system. when finished, he shared the results with us. Thankfully our unit was in good shape. We are confident heading into the summer heat. … More
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A very professional Company. Always on time, and with the best customer service. Their technicians are very knowledgeable and experienced. Special thanks to the tech who serviced us, Mr. Cliff for providing the best service and great recommendations. … More
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Diamond Air Design is a great, honest, and prompt company to deal with! The 3.5 American Standard outside AC unit they sold me is a wonderful product and was installed quickly by 3 of the nicest, professional men! The heat was brutal and … More … More
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I was referred to Diamond Air by a very trusted source in the engineering/construction industry.Amazing service!!! The technician that serviced my office (Cliff) is not only an experienced technician, but also a Mechanical Engineer and … More very sharp. HIGHLY RECOMMEND!!!
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I was very pleased with my experience with Diamond Air. My initial consultation was with the company owner. He took the time to answer all my questions, many questions and explained many different options to consider. I did my … More … More
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Kevin Was A Great Very Knowledgeable Service Man That Was Very Professional And Quick At Repairing My Outside Heating Unit. HIGHLY RECOMMENDED AND WILL YOU AGAIN IF NEEDED.
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I had diamond air design replace my home AC/furnace a little less than a year ago with an American Standard unit. I also had them place a Mitsubishi mini-split in my bedroom for additional cooling so I could run the home AC at warmer temps. … More … More
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Diamond Air Design is great! I've used them for many of our properties and they are top notch! They have done both mini-split installs and complete AC installation. No problems, and they back their work. … More
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To say they did a good job would be cruel and grossly understated, few care .. most do a good job but don’t check back .. these people did a heck of a good job .. and checked back .. came back & made adjustments .. just to make … More sure all … More
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Darrell and Kevin thank you for being faithful servants of the Lord and your community! Thanks for the swift appointment and maintenance!
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We had our AC go out suddenly, and Ms. Kay was able to send Kevin out to us within two hours and fixed it the same day! Kevin was professional, explained what he did, and told us how to maintain our system for optimal operation during the … More … More
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Diamond Air responds to its clients in a timely and professional manner. They treat your home respectfully. The owners and Hunter take pride in there work and provide excellent customer service. Thankful my daughter referred them for our … More … More
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From start to finish this company was professional and quick with very competitive pricing. Darrell was our third contractor out to quote a system. They were the best offer. The techs that installed were pleasant, efficient, and cleaned … More up after themselves. Not much more you could ask for from a company.
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I had the best experience today with Kevin!!!! He was not only polite and friendly but also very thorough in explaining what needed to be done to my AC unit!!!!! Great service and great price!!!! I even signed a year contract!!!! Thanks … More Kevin for great job!!!! 👍🏻👍🏻👍🏻 … More
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We bought a house with the notion that the air conditioner was working perfectly, come to find out it hadn't worked properly in a good while. Brandon, the owner came to us personally and after a thorough rundown of our options, he … More worked … More
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Dakota did an outstanding job not only servicing by my two units but also explaining each part of the process. I am now armed with some helpful self maintenance work I can do to ensure my unit stays running at optimal efficiency. Great … More company and excellent service!
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Robert was on time, very knowledgeable, and friendly. Thanks for the fast and great service!
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I chose this family run business to install 2 HVAC systems at my home – one to replace the existing furnace/AC and another for the garage. Two months later I give them 5 stars for communication but 4 stars for execution due to several … More … More
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Louis and the team at diamond Air design was top notch. They were honest, reliable and very reasonable. They took the time to understand my needs and made recommendations which provided the desired outcome. They did an excellent job keeping … More … More
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We had an A.C. emergency on a Saturday and after calling numerous agencies who claim to be 24 hours, we could not get anyone to answer, much less come out. We finally called Diamond Air Design and spoke to an actual employee rather than … More an … More
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The condenser in my 18 year old heat pump went out in April. After getting a few quotes, decided on Diamond Air Design. After signing the contract, they were able to install the following week.The technicians arrived on time and installed … More … More
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Jeremy was great.He came out same day. Our unit would just quit running. When he showed up he found our problem in no time. He was very efficient. Took the time to explain how to keep our unit on and what was need to keep our problem from … More reoccurring. I would give him an A+. I would definitely recommend this company.
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They did a great job! Quickly and correctly identified the problem, then fixed it.
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Glowing review here! 💯 percent recommended! Out with the old, in with the new! My old A/C unit was installed in 1987 and was on it's last leg with crutches going up hill. They were the best pricing and bang for my 💰. I don't … More think I will … More
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I engaged Diamond Air Design to replace two heat pump systems at my residence. From my initial contact to the completion of the project, I received nothing but the highest level of professional service. Brandon and his installation team … More … More
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Great experience hiring Diamond Air Design to replace our 15 year old heat pump system with a new American Standard unit. They were professional from start to finish and utilized an online system with text messages to keep me up-to-date. … More I would highly recommend! … More
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We received a quote from Diamond on Tuesday evening, the day I called to ask for one. We decided to use them on Wednesday. At 8:30 am Thursday they were at my house to install our new HVAC system. Every aspect of this transaction was … More … More
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I hired them to clean my air ducts. I live out of state and wasn't present when they did the work. They left the house, furniture, beds covered in a layer of dust. I had to pay my cleaner to re-clean my house and re-wash all bedding. … More It is … More
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Diamond Air Design is the best…They are very professional, responsive, and punctual. We were having a major issue with our AC unit sinking in to the ground. Alicia coordinated the AC unit to be disconnected and reconnected to align with … More the … More
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This is one of the 3 companies I had out to my house. I’m very happy Diamond Air was one I contacted. They offered exactly what I needed, did not upsell me and were right on target on what would solve my issue. Preston, my Service Tech, … More … More
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The BEST !!! Hunter was Perfect! Very professional,and he knows his business! This company is wonderful! It was so nice to have someone honest and reliable and not try to take advantage of me or my money!! I WILL TELL EVERYONE TO CALL … More … More
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We had a very good experience with Diamond Air Design. They will able to come to the original appointment earlier than expected and went over the problems with our system in detail. On installation day they called and were able to arrive … More … More
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First of all, they provided a substantially better price for my air conditioning units. The pricing was very reasonable, much better then the most popular top rated air conditioner companies. Those companies quoted the air conditioner … More … More
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After receiving a few other quotes, we determined we would use Diamond Air Design to replace our existing heat air pump system. We believe it was an excellent choice as they have worked with us as we saved to get the system we desired … More … More
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I am very happy with the recommendation of Diamond Air Design. Both Louis and Dalton were extremely professional and prompt in their response. They not only took time to fix the issue but were excellent in their explanation of the cause … More from a diagnostic standpoint which I greatly appreciate. … More
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The gentleman who came out was extremely nice and very professional. He not only check out and fixed what I call about, but checked the whole system. He found and fixed a problem I was not aware of at this time. He also told me how I … More … More
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Quality service at a reasonable price. We had to have our entire system replaced. After getting a few other quotes, we decided to use Diamond Air Design. They offered a better quality product, longer warranty period, rebuilt the decking … More for … More
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Our air-conditioning quit working. Outside temperature was 100 degrees. I called in the morning and they were on-site by 1pm. They diagnosed the problem and fixed it quickly. I also asked them to look at the air flow throughout the house … More … More
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Diamond came highly recommended to me by a neighbor. I was selling a property and needed to have work done on our A/C based on the inspection report so I got an estimate from them. The buyers ended up taking cash instead so I didn't … More have … More
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Diamond Air Design has once again demonstrated just why I have been right in using them exclusively in my Property Management business. At the peak of the extreme heat Diamond Air Design provided expert (Stuart, more on him in a minute), … More … More
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The folks at Diamond Air Design are top-notch. They installed a new heat pump in our home 2 years ago and since they did such a bang-up job, we called them again for another new system in our second home. They were fast, efficient, … … More More
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Called Monday July 17 2023 evening and the the tech was here 9am Tuesday morning, determined the unit needed replacing, it was old, 2 techs arrived Thursday at 9am with the new mini-split and installation was accomplished in 2 hrs with … More a … More
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I called this company for an estimate and they showed up on time and sit down with me to carefully explain everything. The text they sent out was amazing, and their price and quality beat the other companies I had to give estimates. … … More More
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Very prompt service. Kevin was great, he was very knowledgeable and explained everything throughly.
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Very responsive with quick service appointment, knowledgeable and polite service techs….
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Just another Professional service from Diamond Air Design. We started using this company when Brandon was just starting his business and learning from his dad. His Mom was in the office and we loved it was family assisting other families … More … More
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Diamond Air Design is easily one of the most professional and talented HVAC company I have had the pleasure to do business with. I would recommend them to anyone looking for a solid American Standard AC unit. They even noticed a part on … More the … More
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1st encounter:Hunter came out and fixed our issue. Explained everything and kept us apprised … More
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After a different company quoted me over $1000 for a repair on my AC unit I wanted a second opinion and called Diamond Air Design. They came out and made some minor adjustments ( no major parts needed as the other company, said were … … More More
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My salesman was Darrell, he spent time explaining my options along with pros & cons of different brands & seers. I had 4 companies provide quotes. Very happy I did my research and decided on Diamond. The installation of 3 & … More 5 ton units took … More
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I had an American Standard Platinum HVAC System installed. Brandon, Stewart, and Preston did the install work. They were scheduled to start at 8:00 am. Stewart arrived at 7:45 am and immediately went to work. Brandon and Preston arrived … More … More
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Brandon, James, Christian, and the Army Air Assault guy (I cannot remember your name but you’re awesome!) and the whole crew are just wonderful! The ladies in the office specifically Kay are so easy to work with. It’s a real relief to … More call … More
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Diamond Air removed our old HVAC system and replaced it with a new, more efficient unit. The techs did a great job installing the out door Heat Pump and indoor Air Handler and Heat Strips. The very next day we left for Michigan to visit … More … More
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Diamonds pricing was very good compared to other company quotes I received! Alan and his team were very prompt and did a great and professional install of our entire upstairs system! Very pleased! I’ll be calling them again soon to have … More our … More
